SUPPORT
Frequently asked
questions
Need help with something? Here are some of our frequently asked questions
Wynn Imports & Logistics Limited offers a wide range of services such as:
- Shipping packages via Air and Ocean
- Personalized Orders
- Door-To-Door: Home and Office Deliveries
- Barrels
- Pack and Ship
- D-Containers
- E-Containers
- Pallets
Please view our Services page for additional information at the following URL link: https://shipwithwynn.com/services/
To place an order, please contact our 24/7 WhatsApp chat support at +1 (876) 513-5193 with your order details.
To view our competitive rates, please visit our shipping calculator on the Our Rates page by following the link below: “https://shipwithwynn.com/our-rates/”. For packages over 100 USD, please contact our customer support team for a quote.
Duty fees apply to all invoices of $100.00 USD or more. Additional charges may be incurred based on your package’s weight, size, product, and dimensions.
The Ministry processes applications for importing and clearing restricted and banned goods that require authorization from the Minister of National Security, under the Customs Act and other legislation. Please see the link: https://www.mns.gov.jm/banned-restricted-items
These goods include but are not limited to the following:
- Weapons, Firearms and ammunition;
- Accessories of firearms, including holsters;
- Explosives, including pyrotechnics(fireworks, firecrackers and flares)
- Bows and Arrows
- Swords (and daggers/knives)
- Bullet Proof Vests (known as Ballistic Vests)
- Handcuffs
- Pepper Spray
- Riot Gear
- Credit Card Scanning Equipment
- Laser Lights
- Metal Detectors
- Radar Detectors
- Toy Guns
- Opium and dangerous drugs
- Base or counterfeit imitation dollars or coins of any country;
To create an account, please click on the link below: https://portal.shipwithwynn.com/register or download our mobile application. After creating your account, you will receive a welcome email containing your unique mailbox number and branch code, as well as your shipping address.
Our air freight services offer various timelines and options for scheduling shipments. Our express and premium shipping services typically take a minimum of 48 hours to arrive in Jamaica and are available for next-day clearance. Additionally, our next-day shipping service usually requires 24 hours from when the items are delivered to our international warehouse, prior to our cut-off time, and is also available for clearance the day after arrival.
Sea freight typically takes 7-10 business days from when the vessel sets sail. Our vessel sails every Wednesday of each week and docks the following Tuesday, provided there are no delays.
Yes. Our next-day shipping options allow customers to have their packages shipped the same day, provided the item(s) are delivered before noon on the day(s) our shipments are scheduled to be sent off. Please note that this service attracts an additional cost.
Customers have five days to collect their packages once they are available for pickup at our store. It is important to retrieve your items within this timeframe to avoid any inconvenience. If you do not pick up your package(s) within these five days, a storage fee will be applied for holding your package(s).
We appreciate your understanding and encourage timely pickups to ensure a smooth and satisfactory experience.
Yes. We provide home/office delivery service to make our customer’s shipping experience as convenient and flexible.
Our office hours are as follows:
- Monday to Friday: 8:30 AM to 5:30 PM
- Saturday: 9:00 AM to 4:30 PM
We are closed on all public holidays. However, you can access our 24/7 WhatsApp customer chat support anytime.
Our international warehouse is open during the following hours:
- Monday – Friday: 9:00 AM to 5:30 PM (EST)
- Saturday: 10:00 AM to 3:00 PM (EST)
Please note that we are closed on all major US holidays.
If your package is delivered outside of warehouse operating hours, it means that it was not received by a warehouse receiving officer. In this case, you should file a claim for reimbursement with your seller, as the receipt of your package cannot be guaranteed.
The qualifications for package insurance claims are as follows:
- The package delivery receipt must be signed by a warehouse receiving officer or a receptionist associate displaying the signee’s name.
- To ensure a successful process, please obtain a signature from the international carrier upon delivery at the time of purchase.
Please note that any deviations from the qualifications outlined above will NOT be valid for a package insurance claim.
How do I receive Wynn Imports & Logistics Limited shipping address?
After signing up on our mobile app (add link) for a new account. You will be assigned a
unique mailbox number and branch code, which will include your shipping address.
What is the cost to ship to jamaica?
Please view our shipping rates table on the Our Rates page or the following link: “https://shipwithwynn.com/staging-1/our-rates/“, for the cost of your package per pound.
To ship a package over $100 USD please contact customer support for an estimated
cost at (876) 513-5193
Can my package be expedited?
Yes. You may request next day for packages, which will be delivered by 12pm next
business day. Please keep in mind this request will include a $7.00 USD per lb. charge.
under what circumstances am i subject to pay?
Duty fees are charged on all invoices equal to and exceeding $100.00 USD. Additional charges may apply due to your package’s weight, size, and dimension.
How do i make a personalized order with wynn imports?
To start an order, you may email order@shipwithwynn.com or WhatsApp at +1 (876) 513-5193 for further details.
What is our invoice policy?
Click here to view our Invoice Policy
Disclaimer
Click here to view our Disclaimer
After signing up on our mobile app (add link) for a new account. You will be assigned a
unique mailbox number and branch code, which will include your shipping address.
Wynn Imports & Logistics Limited offers a wide range of services such as:
- Shipping packages via Air and Ocean
- Credit Card Access
- Personalized Orders
- Door-To-Door: Home and Office Deliveries
- Barrels
- Pack and Ship
- D-Containers
- E-Containers
- Pallets
- Motor Vehicle Imports – Coming Soon
Please view our Services page for additional information at the following URL link: https://shipwithwynn.com/staging-1/services/
Please view our shipping rates table on the Our Rates page or the following link: “https://shipwithwynn.com/staging-1/our-rates/“, for the cost of your package per pound.
To ship a package over $100 USD please contact customer support for an estimated
cost at (876) 513-5193.
To request a home or office deliver please download our mobile app (add link)
Yes. You may request next day for packages, which will be delivered by 12pm next
business day. Please keep in mind this request will incur a $7.00 USD per lb. charge.
The Ministry processes applications for the importation and clearance of restricted and banned goods that require authorisation from the Minister of National Security; by keeping with the Customs Act and other legislation. Please see the link: https://www.mns.gov.jm/banned-restricted-items
These goods include but not limited to the following:
- Weapons, Firearms and ammunition;
- Accessories of firearms, including holsters;
- Explosives, including pyrotechnics(fireworks, firecrackers and flares)
- Bows and Arrows
- Swords (and daggers/knives)
- Bullet Proof Vests (known as Ballistic Vests)
- Handcuffs
- Pepper Spray
- Riot Gear
- Credit Card Scanning Equipment
- Laser Lights
- Metal Detectors
- Radar Detectors
- Toy Guns
- Opium and dangerous drugs
- Base or counterfeit imitation dollars or coins of any country;
Our offices operates Monday to Friday from 8:30 am to 5:30 pm, and on Saturday from 9:00 am to 4:30 pm. However, our 24/7 WhatsApp chat support is available at your fingertips. Please note that we are closed on all public holidays.
Customers are allowed a period of five days to collect their packages after they have been made available for pickup at our store location. It is important to retrieve your items within this timeframe to avoid any inconvenience. If a customer fails to pick up their package within these five days, a storage fee may be imposed for the continued holding of their items. We appreciate your understanding and encourage timely pickups to ensure a smooth experience.
Duty fees are charged on all invoices equal to and exceeding $100.00 USD.
Additional charges may apply due to your package’s weight, size, and dimension.
Sea freight usually
takes 1 week from the Wednesday of each week. This is subject to change if there is a
delay in the cargo schedule
To start an order, you may WhatsApp at +1 (876) 513-5193 for further details.
Our international warehouse operates Monday to Friday from 9:00 am to 5:00 pm, and on Saturday from 10:00 am to 3:00 pm. Please note that we are closed on all public international holidays.
What are the services you offer?
Wynn Imports & Logistics Limited offers a wide range of services such as…
How do I request home office delivery?
To request a home or office deliver please download our mobile app (add link).
Which Items are Prohibited and restricted?
The Ministry processes applications for the importation and clearance of restricted and banned goods that require authorisation from the Minister of National Security; by keeping with the Customs Act and other legislation. Please see the link: https://www.mns.gov.jm/banned-restricted-items
These goods include the following:
- Weapons, Firearms and ammunition;
- Accessories of firearms, including holsters;
- Explosives, including pyrotechnics(fireworks, firecrackers and flares)
- Bows and Arrows
- Swords (and daggers/knives)
- Bullet Proof Vests (known as Ballistic Vests)
- Handcuffs
- Pepper Spray
- Riot Gear
- Credit Card Scanning Equipment
- Laser Lights
- Metal Detectors
- Radar Detectors
- Toy Guns
- Opium and dangerous drugs
- Base or counterfeit imitation dollars or coins of any country;
How long does ocean freight usually take to arrive in jamaica?
Ocean freight usually takes one week to process and is ready to be picked up by customers. If there’s a delay with the arrival time of the cargo…
How do I get access to Wynn Imports & Logistics credit card to process my online shopping order?
You may email order@shipwithwynn.com or WhatsApp at +1 (876) 513-5193 for further details.
What are our terms and conditions?
Click here to view our Terms and Conditions
have more questions?
LOCATIONS
Company
Legal
Working Hours
Monday
8:30am - 5:30pm
Tuesday
8:30am - 5:30pm
Wednesday
8:30am - 5:30pm
Thursday
8:30am - 5:30pm
Friday
8:30am - 5:30pm
Saturday
9:00am - 4:30pm
Sunday
Closed
24/7 Whatapp Chat Support
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Visit the app store or google play store to download our app today.
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Copyright © 2025 Wynn Imports & Logistics Limited, LLC. All rights reserved.
LOCATIONS
Company
Legal
Working Hours
Monday
8:30am - 5:30pm
Tuesday
8:30am - 5:30pm
Wednesday
8:30am - 5:30pm
Thursday
8:30am - 5:30pm
Friday
8:30am - 5:30pm
Saturday
9:00am - 4:30pm
Sunday
Closed
24/7 Whatapp Chat Support
Download Now
Visit the app store or google play store to download our app today.